Automotive Service Advisor
Course Description
This course provides comprehensive training on customer communication, vehicle diagnostics, service recommendations, and industry-specific software. It is designed for people who are enthusiastic about interacting with customers and maintaining vehicles.
Course Duration: 560 Hours (18 Weeks) | Eligibility: I.T.I (Motor Mechanic Vehicle / Diesel Mechanic) with 2 years of automotive experience
Who can take this course?
Whether you are a prospective service advisor or an experienced professional seeking to enhance your skills, this course offers comprehensive insights into automotive services, customer interaction, and service management. It’s well-suited for those who relish solving problems and cultivating lasting customer connections. The professionals are equipped to effectively act as a link between customers and automotive technicians, ensuring smooth service operations and customer satisfaction.
Course offerings
- Teaches how to schedule and coordinate service appointments with the workshop team.
- Advises on required maintenance and repair services.
- Provides knowledge of vehicle repair status and timelines.
- Teaches how to maintain records of service history and customer interactions.
