Automotive Telecaller
Course Description
The course provides comprehensive training on effective communication, customer engagement and product knowledge specific to the automotive sector. It equips individuals with the skills to effectively promote vehicle sales and services, handle customer inquiries and contribute to a positive customer experience.
Course Duration: 390 Hours (13 Weeks) | Eligibility: 11th Pass
Who can take this course?
The Automotive Telecaller program is designed for individuals with an interest in customer service within the automotive industry. Whether you are new to the workforce or an experienced professional seeking to improve your communication abilities, this course equips you with the necessary skills to manage customer queries, schedule service appointments, and conduct follow-ups. It’s well-suited for those who relish solving problems and aspire to play a pivotal role in enhancing customer satisfaction. This program is ideal for individuals seeking an engaging, customer-focused position in the automotive sector.
Course offerings
- Teaches how to handle inbound & outbound customer calls for automotive service inquiries.
- Provides information on vehicle services, pricing, and promotions.
- Helps schedule service appointments and coordination with the workshop team.
- Teaches how to address customer concerns and resolve issues efficiently.
- Gives insight on how to promote upselling of additional services & maintenance packages.
